Mission and Values

The Highland Products Group Pledge

Our company's mission is to help beautify and make more functional public gathering spaces by providing high-quality commercial site furnishings and amenities. We pledge -- to our customers, to our employees and partners, to our shareholders and neighbors, and to the communities we serve -- to act on our belief that respect, appreciation and integrity should guide our interactions with all constituencies.

To our customers

We pledge to stand behind our products and service pledges, providing functional, attractive, value oriented products to our customers on time. We promise to continually improve our products and service through better design and sourcing, logistics and information management, diligent research and development, and investment in technology and equipment.

To our colleagues

We pledge personal respect, fair compensation and honest and equitable treatment. To all who qualify for advancement, we will make every effort to provide opportunity. We affirm our commitment to foster a companywide culture that encourages excellence, teamwork, mutual respect and a balance between our personal and professional lives.

To our suppliers

We pledge courteous, efficient and ethical behavior and practices; respect for your interests; and an open door. We pledge to build and uphold the trust and goodwill that are the foundation of successful business relationships.

To our shareholders

We pledge our dedication to responsibly increasing the shareholder value of your company based upon continued growth, strong finances, productive collaborations and innovation in product development.

To the communities where we live and work and the countries where we do business

We pledge conscientious citizenship, consideration for worthwhile causes and constructive action that supports a clean and healthy environment. We pledge Highland Products Group to the highest standard of moral and ethical behavior and to policies and practices that fully embody the responsibility, integrity and decency required of free enterprise if it is to merit and maintain the confidence of our society.




Business with Integrity

Since our founding in 2001 Highland has strived to become a reliable partner to our customers, offering service and solutions in addition to commercial site furnishings and amenities.

When your goal is to be thought of as a partner, you must build relationships based on trust, respect and appreciation. Our goal is to make every customer, vendor and employee a long term relationship based on these principles. Indeed, we measure our success through the prism of our customers’, vendors’ and employees’ satisfaction.

Satisfied customers return again. 

While our average product has a 6 year average useful life, more than 1/3 of our customers each year are repeat purchasers.  Below is just a small sampling of our repeat customers:

Satisfied Customers

Satisfied employees provide exceptional service.

Here is one example of the lengthy detailed letters in praise of our dedicated staff:

Hello,

My name is [DELETED] and I am the administrative asst to the MWR Operations Manager here at Naval Station Norfolk.  I am emailing you today to let you know that I received some of the BEST, most EFFICIENT, and not to mention COURTEOUS customer service from your employee Brooke [DELETED]. 
I have worked 15+ yrs in the customer service industry and I am a certified customer service trainer for MWR, so I know good customer service!  You have a GEM and she deserves a pat on the back because engaged, focus and ACCURATE customer service SPECIFICALLY over the phone is extremely HARD to FIND these days.
I had a miriad of questions and a fairly long list of items that I needed an estimate for and she was OUTSTANDING.  I intend on seeking Brooke out for any future orders I make through your company~and there will be future orders because of the execellent experience I had working with her!

Thank you Brooke!

 

Satisfied vendors go the extra mile for you and your customers

Dear Jessica,

I can’t believe it’s been nearly 10 years!  We will have to change our tooling and production schedules to get this order done, and you are the only company we would do this for.   You guys were number one again last year and we appreciate it.  We look forward to another 10+ years.  Thanks again from all of us.

Dee